Bone Crusher Concepts uses ORACAL 651™ vinyl for all custom decals unless otherwise discussed. ORACAL 651™ is a medium term indoor/outdoor vinyl of 2.5 mil thickness and up to 6 years durability. ORACAL 651™ comes in 60 gloss colors as well as matte black and white. If Bone Crusher Concepts does not have your required color in stock, an order will be placed and turnaround time will be elongated from the normal 2 days. ORACAL 651™ is not a printable vinyl, therefore, our custom decals are confined by the use of ORACAL 651™ and is limited in its scope.

 

Turnaround Time and Customer Supplied Artwork

Custom Decal turnaround time is approximately 2 days if artwork is supplied. If your submitted artwork requires more than 30 minutes of work to make it ready to be processed, an additional charge of $20 an hour will be applied to your invoice. Occasionally due to large orders coming in, Custom decal times may exceed the standard 2 business days. Bone Crusher Concepts tries to alert our customers in every case this happens, however, if you have a specific deadline that your order must be received by, please let us know.

Art should be submitted in one of the following formats: AI, PDF, PSD, JPG, PNG, SVG, EPS, or TIFF.     Bone Crusher Concepts is not responsible for corrections not implemented and/or requested after artwork approval. Decals are only as good as the artwork; therefore, Bone Crusher Concepts is not responsible for decal files that were provided at low quality.

 

Holidays

The following holidays will not be considered business days and will not count towards production time:

• New Year’s Eve

• New Year’s Day

• Easter

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• The day after Thanksgiving

• Christmas Eve

• Christmas Day

• The day after Christmas

 

Graphic Design Work

Graphic Design work turnaround time is approximately 5 business days from the date that you have provided all necessary information and imagery and paid your deposit for graphic design work. The deposit for graphic design work covers the base fee to begin the artwork at $50. Graphic design work will then be billed at $20 per hour after the first hour, and the payment will be required before receiving the finished artwork free of watermarks. Graphic design work allows for the initial creation of the design and 2 revisions. A revision constitutes a change or variation to the design and is typically a change of less than 1/4 of the design. A revision is a slight modification to move forward toward the final design. A new design concept is not considered a revision. This means that a new design concept would be an addition to the order, and would need to be quoted separately, in addition to the current order quote.  Any additional revisions after the first 2 will be billed at $20 per hour.

To ensure satisfaction, we encourage customers to provide inspirational pictures, color palettes, and company logos up front.

Occasionally due to large orders coming in, graphic design times may exceed the standard 5 business days. Bone Crusher Concepts tries to alert our customers in every case this happens, however, if you have a specific deadline that your order must be received by, please let us know.

Graphic Design work created by Bone Crusher Concepts is intellectual property of Bone Crusher Concepts and can not be utilized by any outside business without our written consent. Submitted artwork that is not created by Bone Crusher Concepts is owned by the customer. Bone Crusher Concepts will not reproduce your artwork without your permission.

 

Art Approvals

You will receive a digital mockup of your art once it is prepared that will require your full review and approval. Bone Crusher Concepts is not responsible for any misspellings, errors, or color changes once the art has been approved by the customer.

 

Pricing

Custom decal jobs vary in price depending on size, deadlines, quantity, special vinyl, and number of colors being cut.

Printing rates are considerations and may change upon project details.

 

Quotes

Quotes are good for 14 days unless otherwise stated but are subject to artwork submission to confirm a quote.

Bone Crusher Concepts reserves the right to change quoted prices in cases where project details change or are unclear before the initial quote. Changes to a product may be at the request of the client or from change in production circumstances.

 

Payment Methods

All custom decal orders must be paid in full at the time of order. We accept cash, Visa, Mastercard, American Express, Discover, PayPal, and Venmo.

 

Order Cancellation and refund

Orders cannot be cancelled once production has begun.

If you elect to cancel your order before production has begun, please allow up to 10 business days for the refund to show up in your bank account.

Any artwork preparation or graphic design fees that occurred for the order to be placed and approved will be applied and deducted from your refund.

 

Shipping and Pickup

Once production is completed on your order, Bone Crusher Concepts will ship your order to the location specified on the work order and email you a tracking number. All domestic orders are shipped via UPS unless you have requested another shipping provider. Bone Crusher Concepts is not responsible for any delays in shipping caused by the shipping company.

If you have designated on the work order that you will be doing local pickup, Bone Crusher Concepts will email you when your order is ready for pickup with dates and times to choose from.

 

Receiving your order

Once you have received your order, please check your received order against the packing slip as well as carefully reviewing your items.

 

Quality Assurance

It is the customers responsibility to check over items upon receipt. If an error in your order occurs, you must notify us within 72 hours of receipt. Bone Crusher Concepts is not responsible for errors with your order if notified after 72 hours of receiving the order.

 

Returns, Claims and Remakes

An order of customized decals cannot be returned.

Any order created differently than the customer approved mockup will be granted a remake. All claims must be submitted within 72 hours of receipt of the order. If Bone Crusher Concepts is responsible for any errors in an order, we gladly accept responsibility for the errors and will remake the items in question or credit you the cost of the mistake.  All miscreated items must be returned to Bone Crusher Concepts (we will provide the UPS label and cover shipping costs). Once the items are received back at Bone Crusher Concepts, production will begin on your remake.

 

Application of Vinyl Decals

Step 1: Clean the surface where the decal will be applied. Be sure to remove any grime, dirt, grease, dust, or anything that will prevent the decal from fully sticking. Make sure the surface is completely dry before beginning the application process. Avoid porous surfaces made from things like brick, cement, and leather, or your decal may not stick properly.

Step 2: Remove the backing by removing only part of it and begin applying the decal to the surface instead of removing the backing all at once, especially for larger decals. This will make it easier to manage the decal and make sure that it is applied smoothly. **For vinyl lettering, it is important to note that you will first position and then remove the backing.

Step 3: Position your decal how you want it. Use a level if necessary. Tip: Apply a strip of masking tape to the top of your decal and use that to properly position the decal and hold it in place. You can create a ‘hinge’ with the masking tape allowing you to lift the decal prior to removing the backing.

Step 4: Apply pressure. Start in one spot (usually a corner or top) and begin applying pressure using your hand or a squeegee, gradually working your way across the entire decal. Go slow, making sure to remove any excess air bubbles.

Step 5: Finishing touches. Once you’ve reached this point, use a squeegee to remove any minor air bubbles and remove all backing. You can now use the backing as a protective barrier between to protect your decal from scratches while using a squeegee. This step may include cutting off extra materials (especially for perforated decals). If you used masking tape to position your decal, you can remove that here as well.

 

Care Instructions

When a vinyl decal is aging, it may undergo oxidation that generates a white residue that appears chalk-like. This residue can obscure the color of your decal and make your image look bleached.

 

To restore the look of your vinyl decals and bring back color, consider using a specially designed vinyl restorative product while following the steps listed below:

1. Begin by using a soft cloth and a solution of water and detergent to take care of any superficial dirt on the decal. If there is mold or mildew on the decal, use a sodium percarbonate cleaner to remove the substances. Don’t use a scrubbing pad or rub too hard, as this can damage your decals.

2. Once you’ve removed any dirt and mold, rinse the decals off with water. After rinsing them, give them time to air dry.

3. Verify that the decals are completely dry and then wipe them off with rubbing alcohol. To do this properly, you’ll need to dab rubbing alcohol onto a soft cloth and then wipe the surface down with it. Softly wipe the surface until you can be sure that it’s entirely clean.

4. Finally, once the vinyl decal is entirely clean, find a vinyl restoring product to coat the finished product with.

 

Note that applying heavy pressure when washing, or pressure from an automatic car wash, may impact the durability of your decal.

 

Social Media Sharing

We love to post finished products to Bone Crusher Concepts social media. If you would not like us to post your finished products to social media, please notify us. If you do not notify us, we will assume we have your full permission to post pictures of your finished products.

 

Other terms and conditions

Bone Crusher Concepts reserves the right to refuse service without disclosing a reason.

Prices, turnaround times, and all terms are subject to change without further notice.