Custom etching is done by applying a stencil and sandblasting the substrate. Substrates that BCC can etch include metals and glass. There are limitations in size of substrates that can be etched. Bone Crusher Concepts will notify you of any sizing restrictions that may impact your order.

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Production Times

Our standard order production time for custom etching is 3 business days unless otherwise discussed. Please note that your order production time will not begin until the following approvals are made:

1. Signed work order is received

2. Payment is received

3. Artwork and mockups have been approved

A delay in any of these can/will result in production delays. Some etching styles and add-on services will add to the standard production time. Occasionally due to large orders coming in, production times may exceed the standard 3 business days. Bone Crusher Concepts tries to alert our customers in every case this happens, however, if you have a specific deadline that your order must be received by, please let us know.

Bone Crusher Concepts purchases items from vendors specific to customer orders, therefore Bone Crusher Concepts is not responsible for vendor or mill shortages/outages, shipping errors or weather conditions which may result in missed deadlines. We will do our best to communicate any delays from the manufacturers.

Bone Crusher Concepts is not responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors or acts of God.

 

Holidays

The following holidays will not be considered business days and will not count towards production time:

• New Year’s Eve

• New Year’s Day

• Easter

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• The day after Thanksgiving

• Christmas Eve

• Christmas Day

• The day after Christmas

 

Graphic Design Work

Graphic Design work turnaround time is approximately 5 business days from the date that you have provided all necessary information and imagery and paid your deposit for graphic design work. The deposit for graphic design work covers the base fee to begin the artwork at $50. Graphic design work will then be billed at $20 per hour after the first hour, and the payment will be required before receiving the finished artwork free of watermarks. Graphic design work allows for the initial creation of the design and 2 revisions. A revision constitutes a change or variation to the design and is typically a change of less than 1/4 of the design. A revision is a slight modification to move forward toward the final design. A new design concept is not considered a revision. This means that a new design concept would be an addition to the order, and would need to be quoted separately, in addition to the current order quote.  Any additional revisions after the first 2 will be billed at $20 per hour.

To ensure satisfaction, we encourage customers to provide inspirational pictures, color palettes, and company logos up front.

Occasionally due to large orders coming in, graphic design times may exceed the standard 5 business days. Bone Crusher Concepts tries to alert our customers in every case this happens, however, if you have a specific deadline that your order must be received by, please let us know.

Graphic Design work created by Bone Crusher Concepts is intellectual property of Bone Crusher Concepts and can not be utilized by any outside business without our written consent. Submitted artwork that is not created by Bone Crusher Concepts is owned by the customer. Bone Crusher Concepts will not reproduce your artwork without your permission.

 

 Art Submission and Preparation

If your submitted artwork requires more than 30 minutes of work to make it print ready, an additional charge of $20 an hour will be applied to your invoice.

Art should be submitted in one of the following formats: PSD, AI, PDF, JPEG, EPS, TIFF, PNG, SVG. Etching is only as good as the artwork; therefore, Bone Crusher Concepts is not responsible for etching files that were provided at low quality. Bone Crusher Concepts is not responsible for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and additional fees for which the customer will be invoiced accordingly. Bone Crusher Concepts is not responsible for any misspellings, errors, or issues in customer submitted artwork. Once artwork is approved by the customer, that is how it will be printed.

Please note that there are some sizing and placement restrictions based on the size and style of item. Bone Crusher Concepts will notify you of any sizing restrictions that may impact your order.

Any specific measurements of etching placement must be submitted prior to order approval.

 

Pricing

Custom etching jobs vary in price depending on size, material printed on, deadlines, quantity, and number of colors being printed.

Etching rates are considerations and may change upon project details.

 

Quotes

Quotes are good for 14 days unless otherwise stated but are subject to artwork submission to confirm a quote.

Bone Crusher Concepts reserves the right to change quoted prices in cases where project details change or are unclear before the initial quote. Changes to a product may be at the request of the client or from change in production circumstances.

 

Payment Methods

All custom etching orders must be paid in full at the time of order. We accept cash, Visa, Mastercard, American Express, Discover, PayPal, and Venmo.

 

Art Approvals

You will receive a digital mockup of your art once it is prepared that will require your full review and approval. Bone Crusher Concepts is not responsible for any misspellings, errors, or color changes once the art has been approved by the customer.

 

Out of Stock/Clearance Items

Bone Crusher Concepts is not responsible for out of stock or clearance items from vendors that manufacture items used for etching. Bone Crusher Concepts will do our best to check other locations to find your item, however there are times we will be unsuccessful at this. We will communicate this problem to you if it occurs.

 

Order Cancellation and refund

Orders cannot be cancelled once production has begun.

If you elect to cancel your order before production has begun, but after we have ordered your items from the manufacturer, a 20% restocking fee will be applied and deducted from your refund. Any artwork preparation or graphic design fees that occurred for the order to be placed and approved will be applied and deducted from your refund. Please allow up to 10 business days for the refund to show up in your bank account.

 

Shipping and Pickup

Once production is completed on your order, Bone Crusher Concepts will ship your order to the location specified on the work order and email you a tracking number. All domestic orders are shipped via UPS unless you have requested another shipping provider. Bone Crusher Concepts is not responsible for any delays in shipping caused by the shipping company.

If you have designated on the work order that you will be doing local pickup, Bone Crusher Concepts will email you when your order is ready for pickup with dates and times to choose from.

 

Receiving your order

Once you have received your order, please check your received order against the packing slip as well as carefully reviewing your items.

 

Quality Assurance

It is the customers responsibility to check over items upon receipt. If an error in your order occurs, you must notify us within 72 hours of receipt. Bone Crusher Concepts is not responsible for errors with your order if notified after 72 hours of receiving the order.

 

Returns, Claims and Reprints

An order of customized items that have been etched cannot be returned.

Any order etched differently than the customer approved mockup will be granted a remake of the defective item. All claims must be submitted within 72 hours of receipt of the order. If Bone Crusher Concepts is responsible for any errors in an etching, we gladly accept responsibility for the errors and will remake the items in question or credit you the cost of the mis-etched items.  All mis-etched items must be returned to Bone Crusher Concepts (we will provide the UPS label and cover shipping costs). Once mis-etched items are received back at Bone Crusher Concepts, production will begin on your remake.

 

Social Media Sharing

We love to post finished products to Bone Crusher Concepts social media. If you would not like us to post your finished products to social media, please notify us. If you do not notify us, we will assume we have your full permission to post pictures of your finished products.

 

Other terms and conditions

Bone Crusher Concepts reserves the right to refuse service without disclosing a reason.

Prices, turnaround times, and all terms are subject to change without further notice.